Refund policy

Returns & Exchanges
Our return policy varies by product category. Every return requires a receipt or other proof of purchase, and items must be unused and in original condition with packaging and tags intact.

Gifts and Non-Food Items
These may be returned within 30 days of purchase for store credit.

Candy, Nuts, and Packaged Food
These may be returned within one business week of purchase for store credit.

Fresh Baked Goods
Baked goods are final sale. Should a product prove spoiled, or otherwise unfit, tell us within one business week of purchase and we will refund it in full.

Damaged, Defective, or Incorrect Items
Please look over your order when it arrives. If we sent the wrong item, or something reached you damaged or defective, contact us promptly. We will replace the item at our expense, and if a replacement is not possible, refund it to your original payment method. The same applies to any item with a manufacturing defect, in any category.

Final Sale
Personalized and custom products, custom gift baskets, sale items, and gift cards cannot be returned.

Store Credit
Credit is issued for the full amount paid, including tax. It never expires and can be spent in store or online.

This policy supplements, and does not limit, your rights under Ontario consumer protection law.